Terms of Service

By accessing or using Attunio (the “Services”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Services. These Terms form a binding agreement between you and Attunio Health Technology, Inc.

Attunio is not designed for medical emergencies. If you are experiencing a medical or mental health emergency, call 911, go to your nearest emergency room, or call or text 988 (Suicide and Crisis Lifeline). Do not rely on Attunio for urgent or life-threatening situations.

To use the Services, you must:

• Be at least 18 years old.
• Reside in a state where Attunio clinicians are licensed to practice.
• Provide accurate, complete, and current information.
• Not be prohibited by applicable law from receiving telehealth services.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@attunio.co if you suspect unauthorized access. You may not share your account, impersonate another person, or create an account on behalf of someone else without legal authority.

Clinical services are provided by independently licensed clinicians who are solely responsible for their clinical judgment. Attunio provides the technology platform, administrative support, and care coordination — it does not practice medicine or provide medical advice.

Use of the Services does not create a patient–provider relationship until you are formally matched, complete any required intake, and attend an initial appointment. Your clinician may decline to treat if they determine the Services are not clinically appropriate for you.

Plans are billed at the rate shown on our pricing page at the time you subscribe. Fees are charged in advance and are non-refundable except as required by law. Insurance claims are submitted on your behalf when applicable, and you are responsible for any copays, coinsurance, or amounts not covered.

You may cancel or reschedule an appointment up to 24 hours in advance without penalty. Same-day cancellations or no-shows may incur a $50 late fee. You may cancel your subscription at any time through your portal; cancellation takes effect at the end of your current billing period.

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms.
• Record, screenshot, or redistribute any clinical session without written consent of all participants.
• Upload viruses, malware, or any content designed to disrupt the Services.
• Attempt to reverse engineer, decompile, or access non-public areas of our systems.
• Harass, threaten, or otherwise harm any clinician, staff member, or other user.

All content on the Attunio platform — including software, text, images, logos, and clinical assessments — is owned by Attunio or its licensors and is protected by U.S. and international copyright and trademark law. You are granted a limited, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not guarantee that the Services will be uninterrupted, error-free, or secure. Clinical outcomes vary; no specific treatment result is guaranteed.

TO THE FULLEST EXTENT PERMITTED BY LAW, ATTUNIO AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

This section does not limit liability for the personal clinical services of your licensed clinician, which are governed by applicable medical malpractice law.

Any dispute arising out of or relating to these Terms or the Services will be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that you may bring claims in small claims court if eligible. You and Attunio each waive the right to a jury trial and to participate in a class action. This section does not apply to claims that cannot be arbitrated under applicable law.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any court proceedings not subject to arbitration will be held in the state or federal courts located in Delaware.

We may suspend or terminate your access to the Services at any time for violation of these Terms, for safety or clinical reasons, or for extended non-use. Upon termination, your right to use the Services ends, but sections that by their nature should survive (including ownership, disclaimers, limitation of liability, and dispute resolution) will survive.

We may update these Terms from time to time. Material changes will be posted here and, where practical, notified by email at least 30 days before taking effect. Your continued use of the Services after changes take effect constitutes acceptance.

Questions about these Terms?

• Email: legal@attunio.co
• Mail: Attunio Health Technology, Inc., Attn: Legal, 123 Health Street, Austin, TX 78701